Terms of Service

Last updated: 19/02/2026

Welcome to Isley. These Terms of Service explain how our website and services operate and outline the rights and responsibilities of both Isley and our customers. We believe that clarity is essential to building trust and confidence.

By using our website or placing an order, you agree to the terms set out below.

Isley is an online fashion retailer offering carefully curated pieces designed to elevate everyday style with simplicity, comfort and confidence.

All products available on our website are offered subject to availability and these Terms of Service.

By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree to use the website for lawful purposes only and in a way that does not infringe the rights of others or disrupt the operation of the site.

We take care to present our products as accurately as possible, including descriptions, imagery and sizing guidance. However, minor variations may occur due to screen settings or production differences.

All products are subject to availability. We reserve the right to withdraw or limit products at any time.

All prices are displayed in GBP (£) and include VAT where applicable.

Payment is taken at the time an order is placed. We use secure payment providers to ensure your information is handled safely.

In the event of a pricing or listing error, we reserve the right to cancel the order and issue a full refund before dispatch.

After placing an order, you will receive an automated confirmation email acknowledging receipt of your order.

Please note that this email does not constitute acceptance of your order.
A legally binding contract between you and Isley is formed only when the order has been dispatched and you receive a dispatch confirmation.

This protects both parties in rare cases of stock unavailability or pricing errors.

Delivery timelines, methods and responsibilities are detailed in our Shipping & Delivery Policy, which forms part of these Terms.

In accordance with UK consumer law, if your order does not arrive within 30 days (unless a longer delivery time has been agreed), you have the right to cancel the order and receive a full refund.

Isley remains responsible for the product until it has been successfully delivered to the address provided at checkout.

If an incorrect or incomplete delivery address is supplied by the customer, Isley cannot be held responsible for failed or delayed delivery.

Your rights relating to returns, refunds and faulty items are explained in our Returns & Refunds Policy.

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.

You are responsible for:

• Providing accurate personal and delivery information

• Ensuring the delivery address is correct

• Taking reasonable care of the item after delivery

Issues arising from incorrect information provided at checkout may affect eligibility for refunds or replacements.

All content on this website — including text, images, logos and visual elements — is owned by Isley or its partners and is protected by intellectual property laws.

Content may not be reproduced, distributed or used for commercial purposes without prior written consent.

Isley shall not be held liable for delays or failures in performance caused by events beyond our reasonable control.

This includes, but is not limited to, global logistics disruptions, strikes, customs delays, transportation issues, natural events or governmental actions.

In such cases, we will always aim to communicate transparently and act in good faith.

We are responsible for providing products that meet the standards required by UK consumer law.

We are not liable for indirect or unforeseeable losses that arise outside our reasonable control, where permitted by law.

We may update these Terms from time to time to reflect legal or operational changes.

The version in force at the time your order is placed will apply to that purchase.

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of UK courts.

At Isley, every detail is considered with care — from the pieces we curate to the way we define our responsibilities. These Terms are designed to be clear, fair and respectful, reflecting the trust and confidence we aim to build with every customer.