Privacy Policy

Last updated: 17/04/26

At Isley, we believe clarity builds trust. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or shop with us.
We handle your data with care, responsibility and respect, in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

Isley is a fashion brand based in the United Kingdom.
For data protection purposes, Isley acts as the data controller of your personal information.

We collect only the information necessary to provide a smooth and reliable shopping experience. This may include:

  • Your name and contact details

  • Billing and delivery addresses

  • Order and payment information

  • Account details, if you choose to create one

  • Communications with our customer support team

  • Basic technical data such as IP address and browser information

We do not intentionally collect personal data from individuals under 18.

Information collected through cookies and similar technologies, including data related to your browsing behavior, interactions with our website, and engagement with our advertising.

Your information is used to:

  • Process and deliver your orders

  • Manage payments, returns and refunds

  • Communicate with you about your purchases or enquiries

  • Provide customer support

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Deliver relevant content and advertisements, including personalised advertising on platforms such as Facebook and Instagram

We only use your data when there is a clear and lawful reason to do so.

We process personal data based on:

  • The performance of a contract (such as fulfilling your order)

  • Legal obligations

  • Our legitimate business interests, balanced with your rights

  • Your consent, where applicable (for example, marketing emails)

  • Your consent for the use of cookies and similar technologies for analytics and marketing purposes

If you choose to receive updates from Isley, we may contact you with news about our collections or store updates.
You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

We never sell your personal data.

We share your data only when necessary and only with trusted partners, such as:

  • Payment service providers

  • Delivery and logistics partners

  • Website and technical service providers

  • Advertising and marketing partners, including platforms such as Meta Platforms (Facebook and Instagram), to help us measure the effectiveness of our campaigns and deliver relevant advertising

All partners are required to handle your information securely and in accordance with the law.

If your data is transferred outside the UK, appropriate safeguards are in place to ensure it remains protected to UK data protection standards.

We retain personal information only for as long as necessary to fulfil our obligations, comply with the law and manage our relationship with you.
When data is no longer required, it is securely deleted or anonymised.

You have the right to:

  • Access your personal data

  • Request corrections to inaccurate information

  • Request deletion of your data, where applicable

  • Restrict or object to certain types of processing

  • Request a copy of your data in a portable format

  • Withdraw consent at any time

  • Raise a concern with the Information Commissioner’s Office (ICO)

You are responsible for ensuring that the information you provide is accurate and for keeping your account details secure.

We use appropriate technical and organisational measures to protect your information. While no system can guarantee absolute security, protecting your data is a priority.

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support our marketing activities. These technologies may include tracking tools such as the Meta Pixel, which helps us understand user interactions with our website and measure the effectiveness of our advertising.

Where required by law, cookies used for analytics and marketing purposes are only activated after you provide your consent through our cookie banner. You can manage or withdraw your consent at any time.

We may update this Privacy Policy from time to time. Any changes will be published on our website with the updated date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: contact@isleystore.com
Isley — United Kingdom

At Isley, every detail is considered with care — from the pieces we curate to the way we protect your personal information. We are committed to a transparent, respectful and refined experience, guided by the same values that define our brand.